Returns & Exchanges

returns


Return conditions

You have 14 days from the day you receive the goods to request a return. The goods to be returned must be unused and in the same condition in which you received them and should be returned in the original packaging. Please keep your receipt or other proof of purchase and complete our returns form.

Non-exchangeable items

Damaged Items: Items that have been damaged or altered (e.g. breaks, scratches) due to misuse or negligence cannot be returned.

Incomplete packaging: Items without complete original packaging or with a damaged seal are not returnable.

Hygiene and health: Sealed garments that are not suitable for return for hygiene reasons cannot be returned once the seal has been removed.

Return process

-Return Notification: Please contact our customer service department at service@alpenns.com and include your order number, item name and reason for return.

-Return Confirmation and Instructions: Upon receipt of your return request, you will receive a confirmation and return instructions.

-Return:For return, please pack the item in the original packaging and include all related documents. Please return the item to the address provided by us, not the original address, to avoid the risk of loss, which would otherwise be your responsibility. Please note that the return shipping costs are your responsibility.

-Returned Checks and Notifications:After we receive and inspect the return, we will notify you of the status of your refund.

exchange

Unfortunately, it is not possible to exchange items at the moment. If the item is available in the desired color or size in the online shop, we ask you to place a new order. You can return the first order (or individual items from it) within two weeks. We will refund the purchase amount within 14 days of receiving the return.

cancel order

You can only cancel your order if it has not yet been included in the shipping process. Please write us an email to service@alpenns.com and enter “Cancellations” in the subject line. A member of staff will deal with your request as quickly as possible.

refund

-Refund Authorization: After we receive the item (before we receive the item, we reserve the right to refuse your refund), it will be inspected and the refund will be processed within 3-7 business days to the original payment method used.

-Shipping Costs: Original shipping costs are not refundable. In the event that you receive a refund, the cost of return shipping will be deducted from your refund.


Sample cancellation form

If you wish to cancel the contract, please fill out the text below and send it to us.

I hereby revoke ___________________________ the contract I concluded for the purchase of the following goods: ____________________________

Order number_________________________

Ordered on _____________ received on _____________________

Signature of the consumer _______________________________

Date_______________________________

End of revocation