Conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS

GENERAL TERMS AND CONDITIONS OF BUSINESS

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Alpenns Dirndl GmbH) via the website www.alpenns.com. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby excluded.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of contract

(1) Every order placed by the customer represents a binding offer to conclude a purchase contract for the ordered goods. By clicking the “Buy” button in the online shop, the customer submits such an offer to purchase the goods contained in the shopping cart.

(2) ALPENNS will confirm receipt of the customer's order in text form (usually by email). This confirmation of receipt does not constitute a binding acceptance of the order. It serves to inform the customer about the order placed.

(3) The purchase contract is only concluded when ALPENNS has dispatched the ordered goods to the customer or has sent an express order confirmation.

§ 3 Prices, shipping costs

(1) All prices in the ALPENNS online shop are gross prices in € including statutory VAT plus any shipping costs. The prices valid at the time of the order apply. ALPENNS reserves the right to change the prices stated in the online shop before the contract is concluded. In such a case, the order confirmation from ALPENNS represents a modified offer to conclude the contract, so that the contract is only concluded upon separate acceptance by the customer.

(2) For deliveries within Germany, payment of the purchase price is made by credit card, direct bank transfer, PayPal or KLARNA, at the customer's discretion. We reserve the right to exclude certain payment methods in individual cases.

(3) We offer free shipping for all orders over 100 euros to any country or region. For orders under 100 euros, a flat shipping fee of 9.98 euros applies.

(4) Unfortunately, we cannot accept shipments of cash or checks. We accept no liability in the event of loss unless there is gross negligence or intent on our part.

§ 4 Delivery, transfer of risk, retention of title

(1) The goods will be delivered to the delivery address provided by the customer. Unless otherwise stated in the online shop, the goods will be dispatched within the next 2-3 working days.

(2) The goods are delivered at ALPENNS' risk. The risk of accidental loss and accidental deterioration of the goods passes to the customer upon delivery to the customer.

(3) The goods remain the property of ALPENNS until the purchase price has been paid in full.

(4) If the ordered goods cannot be delivered on time or at all despite ALPENNS having previously concluded a corresponding purchase agreement with its suppliers, ALPENNS will inform the customer immediately. In such a case, if delivery is delayed, the customer is free to wait for the ordered goods or to withdraw from the contract or cancel the order; if delivery is impossible, both parties are entitled to withdraw from the contract. In the event of withdrawal, any consideration already provided will be reimbursed to the customer immediately.

(5) ALPENNS is entitled to make partial deliveries as long as this is reasonable for the customer. If partial delivery is made at the request of ALPENNS, no additional shipping costs will be incurred. Additional shipping costs will only be charged in accordance with Section 3 Paragraph 3 if the partial delivery is made at the express request of the customer.

§ 5 Rights of the Customer in Case of Defects

(1) With regard to the type, scope and quality of the goods, only the information provided in the order confirmation is relevant. Other public statements by ALPENNS, the manufacturer or their agents are irrelevant for the agreed quality of the goods.

(2) In the event of defects, the customer's rights to subsequent performance, withdrawal from the contract or reduction of the purchase price are determined in accordance with the statutory provisions. For any claims for damages in addition to the service and instead of the service, the provisions in Section 6 apply.

§ 6 Liability

(1) ALPENNS is liable without limitation for intent and gross negligence. In the event of a slightly negligent breach of a primary obligation or a secondary obligation, the breach of which endangers the achievement of the purpose of the contract or the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the customer could rely ("essential obligation"), ALPENNS' liability is limited to foreseeable, contract-typical damages. ALPENNS is not liable for the slightly negligent breach of contractual obligations that are not essential obligations.

(2) Liability for fraudulent concealment of defects or for assumption of a guarantee of quality as well as liability for claims based on the Product Liability Act and for damages resulting from injury to life, body or health remain unaffected. This does not involve a change in the burden of proof to the detriment of the customer.

(3) With the exception of claims arising from tort, the Customer’s claims for damages for which liability is limited under this clause shall expire within one year from the start of the statutory limitation period.

(4) To the extent that ALPENNS’ liability is excluded or limited, this also applies to the personal liability of employees, workers, staff, representatives and vicarious agents.

§ 7 Terms of payment; default

The following payment options are offered for all orders:

- Advance transfer to our bank account
- Invoice (Klarna)
- Instant bank transfer
- Credit card
- Paypal

(1) If you choose to pay in advance, we will provide you with our bank details in the order confirmation. The invoice amount must be transferred to the account specified by us. We will dispatch the goods after receipt of payment.

(2) Klarna Installment Purchase With the Klarna Installment Purchase financing service, you also receive the goods first. All your purchases are then collected on one invoice at the end of the next month. You can then pay this invoice in flexible installments, but you can also pay the total amount at any time. You can find more information about the Klarna Installment Purchase financing service here ( https://online.klarna.com/account_de.yaws?eid=18901 ). You can download the complete terms and conditions for Klarna Installment Purchase here ( https://online.klarna.com/pdf/account_terms_DE.pdf ).

(3) You can also pay for your goods using PayPal. If you select this payment method, you must enter your email address and password in the PayPal input mask shown at the end of the order process. The payment amount for the order, including the shipping costs, will be credited to our account immediately. The goods will be dispatched after PayPal has confirmed payment.

Please note that if you select PayPal as your payment method, the “PayPal Terms of Use” of PayPal (Europe) S.à rl & Cie, SCA apply. The terms of use that apply to your contractual relationship with PayPal (Europe) S.à rl & Cie, SCA can be found at http://www.paypal.com/ .

(4) In the event of a direct debit return for which you are responsible due to insufficient funds in the specified bank account, due to an objection to our debit or due to incorrect entry of the bank details, you may have to bear the costs incurred as a result of the payment transaction. Of course, you can always prove that the fees were lower in the individual case. In this case, you are only obliged to pay the lower amount.

§ 8 Cancellation policy

In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you make the purchase for purposes that can predominantly neither be attributed to your commercial nor your independent professional activity, you have a right of withdrawal in accordance with the following provisions.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us

To exercise your right of withdrawal, you must
Email: info@alpenns.com

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, excluding delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you, and under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier. Furthermore, we may refuse to refund if labels and/or seals are missing.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. ) If you exercise your right of cancellation, you must bear the regular cost of returning the goods if the goods delivered correspond to those ordered.

You only have to pay for any loss of value of the goods if this loss of value is due to handling which is not necessary to check the quality, properties and functioning of the goods.

Sample cancellation form

If you wish to cancel the contract, please fill out the text below and send it to us.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
____________________________________________
____________________________________________
Ordered on (*) ____________ / received on (*) __________________
____________________________________________
Name of consumer(s)
____________________________________________
Address of the consumer(s)
____________________________________________
Signature of the consumer(s) (only if notification is on paper)
_________________________
Date
(*) Delete as appropriate

§ 9 Special note

(1) The right of withdrawal does not apply to the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, or to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene.

A cash payment, return or denomination of a gift voucher is not possible.

(2) Some products have a pink seal with numbering and are shipped with it. When trying on the goods, please be careful not to damage or remove the seal. Only products with the original seal have a 14-day right of withdrawal.

(3) Please avoid damage and contamination. We can only accept returns of goods that have not been worn and are in perfect condition. A successful return is only possible if the items are free of make-up, stains, residues and strong odors such as perfume, sweat or detergent. Please send the goods back to us in their original packaging with all accessories and packaging components if possible. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure that you use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to inadequate packaging.

§ 10 Data protection provisions

We process data in accordance with the applicable Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For further information, please refer to the information in the data protection declaration.

§ 11 Final provisions

(1) German law applies to the conclusion and performance of all contracts. However, this only applies to you as a consumer to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which you have your habitual residence.

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

(3) Should one or more provisions of these General Terms and Conditions be invalid, this shall not result in the invalidity of the entire contract. The invalid provision shall be replaced by the applicable statutory provision.